Print order fulfilment and shipping info

Print Partner

All prints including framed ones are handled by my print partner, The Print Space. I have used The Print Space as my go-to fine art printer for many years and they continue to be the best for me in terms of quality and customer service. Plus, they are 100% committed to reducing their carbon footprint in every aspect of their business. Find out more here.

Production:

The Print Space has production in the UK & Germany. This means on print-only or drop shipped framed orders being shipped to customers in the UK or EU will not face additional import charges. Orders are automatically routed to the production studios based on shipping destination. 

Shipping: 

Delivery rates are calculated on checkout.

Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 1 to 4 days to the UK/Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/New Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.

Customs:

There is duty free delivery to the US, the UK and the EU. Customers in other countries may have to pay a customs clearance fee as required by the port of delivery.

Please allow extra time for your delivery at busy times of year, such as public holidays and Christmas. 

Packaging

All packaging is environmentally friendly. Everything is either recyclable or biodegradable and that includes the stickers, tape, compostable bubble wrap as well as the frame edge protectors used.

Returns:

In the unlikely event your order does not arrive in perfect condition or match the specifications on my website, your print will be replaced. Returns and refunds will only be considered if the item is damaged or defective. 

Any questions about your print order? Please pop me an email and i’ll get back to you as soon as I can contact@emmacarpendale.co.uk.